When you treat each customer as if she’s the last remaining customer on the planet–the customer on which the very existence of your business depends–things start to change in your perception, and, almost simultaneously, in the results you get from your customer relationships: • Every customer request is an opportunity, not an imposition • […]
http://ift.tt/1LNBV4G
http://ift.tt/1LNBV4G
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