Gregory Ciotti is the marketing director at Help Scout. This post originally appeared on the Help Scout blog. One of the more iconic phrases in customer service is “give ‘em the pickle,” drawn from a story by Bob Farrell regarding an unhappy customer who couldn’t get extra pickles for his hamburger. The customer actually wrote […]
The post The customer is mostly wrong: How to use “No” to keep your competitive edge appeared first on HackedTime.
http://ift.tt/1s7TiX7
No comments:
Post a Comment